Digital SHOKESH – A Unit of SHOKESH Enterprises Website: https://digital.shokesh.in At Digital SHOKESH, we aim to provide high-quality services and ensure customer satisfaction. This Refund Policy outlines our approach to handling refund requests for the services we provide. By using our services, you agree to the terms outlined below. --- 1. Eligibility for Refund Refunds will be considered under the following circumstances: Web Hosting & Domain Registration: If you cancel your hosting or domain registration within 30 days of purchase, we offer a full refund for the service, provided no resource consumption or domain transfer has occurred. SMS Marketing Services: Refunds will not be provided for services that have already been initiated (e.g., campaigns in progress). For any unutilized SMS credits, a pro-rata refund may be issued upon request, depending on your usage. Email Hosting Services: A refund will only be granted if the service is canceled within 30 days of purchase, and no emails have been sent using the platform. --- 2. Non-Refundable Services Domains: Once a domain is registered, it is non-refundable due to the nature of domain registration policies. Customized Services: Any bespoke development, setup, or customization services are non-refundable once work has begun. Transaction Fees: Any third-party fees related to payment processing are non-refundable. --- 3. How to Request a Refund To request a refund, please contact our support team via email at sale.shokesh@gmail.com with the following details: Order number or account information A brief explanation of the reason for the refund request Proof of purchase, if applicable Refund requests must be made within 30 days of the original transaction date. --- 4. Processing Time Once a refund request is approved, please allow 7-10 business days for the refund to be processed and credited back to your account, depending on your payment method. --- 5. Service Suspension or Termination If you request a refund for services that are ongoing or being used, the service will be terminated immediately, and no further usage will be allowed after the refund is processed. --- 6. Changes to the Refund Policy We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed of any updates. --- 7. Contact Us If you have any questions regarding this Refund Policy or need assistance with a refund request, please reach out to us: Digital SHOKESH A Unit of SHOKESH Enterprises Email: sale.shokesh@gmail.com